Frequently Asked Questions
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Your lifetime subscription is included in the purchase price. No additional monthly or yearly fees are required.
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The battery life depends on how often the unit moves, but it typically lasts over 1 year before needing the batteries replaced. Used in daily driving situations, you can expect 3-6 months.
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Yes, AlerTrax allows you to track multiple assets at the same time for added convenience.
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Absolutely! AlerTrax is designed to be user-friendly and can be set up in just a few simple steps.
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Yes, AlerTrax has a built-in water-resistant feature that allows it to withstand various weather conditions.
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AlerTrax will continue tracking the last known location of your asset until it comes back into range or reconnects with a network. You can also set up custom alerts for when an asset goes offline or out of range.
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AlerTrax has a 30 day, no questions asked, guarantee. If for any reason, you are not happy, simply e-mail sales@alertrax.com for an RMA and once we receive your working unit, we'll promptly refund your month.
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Your AlerTrax has a 1 year parts and labor warranty. Send an e-mail to sales@alertrax.com for an RMA and once we receive your unit, we'll promptly send out a replacement. You can extend your warranty for just $30/year.